Seamless Transitions with MacLaren’s Go-Live Support
Our 'Go-Live' Support service goes beyond technical assistance, offering a strategic partnership to navigate critical change management areas.
Our expert team provides the guidance and support your organization needs for a successful transition.
We are standing by at the ready to assist with start-of-day and end-of-day procedures. By investing in our Go-Live Support, you're not just facilitating a system upgrade; you're ensuring minimal downtime and maximizing productivity from day one.
Key Features
Comprehensive On-Site and Virtual Assistance
Our team of 70+ experienced trainers is available both on-site and virtually, providing expert troubleshooting and support during go-live. This ensures a smooth deployment, allowing site personnel to focus on customer service while offering managers immediate front-line support.
Efficient Call Management
Designed to manage the initial surge of inquiries following software go-live, reducing response times and ensuring user satisfaction.
Continuous Support Throughout the Day
We provide ongoing assistance, addressing critical change management areas such as opening and closing procedures, cash management, inventory receiving, and more, ensuring seamless operations as you transition to your new system.
Quality Assurance and
Technical Support
Go-Live Support includes rigorous quality assurance, ensuring a seamless transition to production, along with dedicated training and technical assistance. MacLaren trainers can evaluate whether the system is configured and operating as intended, ensuring optimal functionality and performance.
Enhanced Business Process Support
Works alongside the Help Desk to address business process-related questions, offering specialized support where it's needed most.
Our proactive support minimizes disruptions and fosters a smooth adaptation process, empowering your team to embrace change effortlessly.
Download and share The MacLaren Group’s Go-Live Support feature sheet.
