Our Solutions

Every project requires a specialized approach to tackling change-management and training. Our suite of solutions are designed to meet your organization’s training needs from pre to post deployment.

Training Materials

We design customized, easy-to-use training materials that incorporate your business policies and procedures.

These include job-aids, reference guides, leader guides, and exercise books.

Workshops (Live & Virtual)

Our team of experienced facilitators delivers workshops on your behalf to end-users. This ensures a consistent message and reduces the strain on internal resources during a busy transitional period.

We also provide ‘Train The Trainer’ workshops that ensure your internal trainers have the knowledge and skills to deliver the training appropriately, with fully scripted Facilitator Guides providing the path.

Post-Go-Live Support

Our knowledgeable trainers provide a Conversion Support desk for the field during the 8-12 weeks post Go-Live. This can be done at a central area in your head office or in a virtual video room. Both options allow all employees to seek any ongoing support that is needed.

Web Based Training (WBT)

We develop customized WBT courses that contain interactive real world simulations which are highly engaging and easy to use. Not only is WBT beneficial to train users before a system is implemented, but it is used for new-hires, turn-over, and role changes.

On-Site Delivery

Our Deployment Team of over 70 trainers across North America provide on-site support during the Go-Live day(s). This includes Quality Assurance of the install, training, technical support and end of day process training.

Exclusive Support Tools

Our exclusive eSupport tool is a centralized online training database that features all necessary steps for your team to create a business process. The tool includes photos, videos and simulations and is accessible via phone, website or desktop application.

Embrace the Change.

Your investment demands a customized change management-training solution that provides an opportunity to reset business processes and drive results.

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Trainer Feedback

“Very professional, and made learning the new process exciting.”

Trainer Feedback

“Great job preparing the team before training. During training remained patient and answered questions we had. Went above and beyond, and remained available after training hours to answer any questions we had.”

Trainer Feedback

“She kept training engaging and made sure to stop for questions. The trainer made me feel confident by allowing us to do hands on training/practice.”

Trainer Feedback

“Loved the energy he brought to the store. The trainer was very helpful and knowledgeable and was able to answer all of our questions. He went step-by-step to make things easier to understand.”

Trainer Feedback

“The trainer was very detailed in his explanations, and did a fantastic job creating a two-way dialog. He took his time to listen to the team’s concerns, and walk them through the corrective processes. Fantastic experience!!!”

Trainer Feedback

“The trainer was EXTREMELY helpful, very knowledgeable, and VERY patient!! She provided scenario after scenario and let us ask all the questions we had, and was prompt and knowledgeable with her responses. Training was super beneficial and we enjoyed having her!”

Trainer Feedback

“She took hold of some of my more nervous teammates and made sure everyone was as comfortable as could be. We were sad to see her go and quite honestly we are sad that she is not part of the our team.”

Trainer Feedback

“Awesome trainer. Went out of his way to make sure the team members and managers understood the process.”

Trainer Feedback

“Extremely professional, knowledgeable, and helpful. Any questions were answered promptly and patiently.”

Trainer Feedback