Turning Training Events
Into Business Solutions
Delivering retail technology training solutions for over 20 years
The MacLaren Group has been the leading provider of retail technology training and deployment solutions in North America for over 20 years.
Our vast experience has allowed us to work with over 40 different retail systems.
Our Proven Model
Our experience shows that a successful new system implementation is dependent on a well-planned training strategy and execution.
Our proven model ensures support through the entire process from preparation to roll-out and provides on-going support for new employees.
Web Based Training
We provide custom built courses that contain interactive real world simulations that are engaging, attractive, and easy to use.
This is NOT point and click but a full replication of your system, all the while incorporating your history and culture.
Built with your branding and logos, incorporating the look and feel of the company and culture.
On-Site Sessions with Custom Materials
Our team of experienced and certified facilitators will deliver workshops on your behalf to Site Managers/Key Staff. This will ensure a consistent message and avoid impeding internal staff during a busy transitional period.
We can also provide train-the-trainer workshops that will ensure your internal trainers have the knowledge and skills to deliver the training appropriately, with fully scripted Facilitator Guides providing the path.
We provide attractive, easy to use custom materials, built from scratch that incorporate your policies and procedures. These include reference and leader guides, exercise books and job aids.
On-Site Training & Deployment
Our Deployment Team of over 70 trainers across North America will provide on-site support during the go-live day(s). This includes Quality Assurance of the install, training, technical support and end of day process training.
We will be on-site for your entire work day. If that is 9am-10pm we will be there. This is what we do and have done for over 100 clients.
Exclusive eSupport Tools
An on-line job aid built specifically for your needs. There are two versions of MacLaren’s proprietary software.
The first is How Do I?, this provides step-by-step instructions of how to complete all transactions for the software and/or hardware. Best practices, training simulations and screenshots are included. The second is U-Fix It, includes step-by-step instructions, photos and videos. Usually pertaining to cleaning and maintaining equipment.
Both are wonderful tools after go-live for reference and quick answers to frequently asked questions. This will decrease help desk calls and down-time with devices such as Kiosk, SCO, or Cash Recycler. Essential to stress-free day-to-day use of the software and/or hardware.
The MacLaren Team
The MacLaren Group has an in-house development team of 12 people based in Toronto, Canada. These include writers, designers and developers. We do not out-source any of our products. They are all built custom for your needs and requirements.
The MacLaren Group has over 70 trainers with proven systems implementation and strong technical backgrounds. Located across North America they provide traditional workshops or on-site support for the critical Go-Live of your new system.
Our Strategic Partners
Our Business Partners trust and rely on MacLaren to make their client deployments a success.
“Quality of work, dedication to the task at hand; market leaders in what they do. ABSOLUTELY; I cannot recommend them highly enough.”
Bernie Drumm, National Store Systems, Deployment Manager
BJ’s Wholesale Club
We have trained over 100 different retailers in 22 countries.
We cover all verticals within the retail space including, quick service and retail banking.
Reach out to request a demo or further information on our product and service offerings.