About Us

Since 1998, our clients have relied on The MacLaren Group to design and deliver best in class training solutions for their business. We have a qualified team of over 70 expert trainers across North America with varying specializations to support our clients’ wide range of needs. While we started as a retail-focused training solution over 20 years ago, we have since expanded our service offering to cover over 40+ different technology systems across all industry verticals. 

We know the right training solution to ensure you meet your ROI or business objectives.

Our Mission

We empower organizations to maximize their technology investments by driving user adoption through expert training and change management. Our approach ensures teams are equipped, engaged, and ready to succeed in digital transformation.

Our Vision

We help organizations navigate digital transformation by bridging the gap between technology and people. Our goal is to drive seamless adoption, improve efficiency, and ensure long-term success. We also partner with technology providers to deliver best-in-class training, empowering their customers to get the most out of their solutions.

Our Values

Client-Centered

We put our clients first, understanding their challenges and tailoring solutions to meet their needs.

Integrity

We operate with transparency and honesty, always delivering on our commitments.

Excellence

We take pride in high-quality work, ensuring accuracy, relevance, and impact in everything we do.

Collaboration

We succeed as a team, leveraging our diverse backgrounds to drive the best outcomes.

Accountability

We take ownership of our work, delivering on time, on budget, and to the highest standard.

Continuous Improvement

We embrace learning and innovation to stay ahead in a rapidly evolving digital landscape.

Community Commitment

We believe in giving back, using our success to support social programs and contribute to a better world.

Long-Term Thinkers

We plan for the future, investing in our people, partnerships, and sustainable growth. 

Client Feedback

  • “Great job preparing the team before training. During training remained patient and answered questions we had. Went above and beyond, and remained available after training hours to answer any questions we had.”

  • “I had the opportunity to work with The MacLaren Group during a rather difficult and time sensitive SAP deployment. The MacLaren Group did an excellent job of planning and executing, hitting each target delivery date, providing exceptional customer solutions and outstanding customer support. They are team players, industry experts and an excellent partner.”

    Dan Ratchford
    Former Project Manager
    SAP Retail Group

  • “Loved the energy he brought to the store. The trainer was very helpful and knowledgeable and was able to answer all of our questions. He went step-by-step to make things easier to understand.”

  • “Very professional, and made learning the new process exciting.”

  • “Implementing technology based systems are often difficult and frustrating projects... until The MacLaren Group gets involved. The MacLaren Group's work is truly best in class. For any business searching for an expert and true partner in technology education and training programs, look no further than The MacLaren Group.”

    Max Francescangeli
    Regional Director
    GK Software

  • “The trainer was very detailed in his explanations, and did a fantastic job creating a two-way dialog. He took his time to listen to the team’s concerns, and walk them through the corrective processes. Fantastic experience!!!”

  • “I have to again tell you how great these courses are and I never fail to remind everyone here of the incredible job you did for us in delivering seven Web Based Training courses in 3 months. Unbelievable! If anyone is ever faced with a time sensitive critical initiative, the first task they should complete is to hire you. Success is guaranteed!”

    Anne K. Bogdanoff
    VP Corporate Training and Development
    M&T Bank

  • “The MacLaren Group was engaged to assist in the implementation of SAP IS-Retail implementation. Not only did they successfully lead the hardware an software conversion, but they established a centralized Command Center to field all pre/post conversion support; developed and delivered corporate and store SAP training and, provided senior level implementation leadership to our Executive Steering Committee advising of potential project risks and mitigation plans.”

    Wes Crawford
    Former CIO
    Shane Co.

  • “She kept training engaging and made sure to stop for questions. The trainer made me feel confident by allowing us to do hands on training/practice.”

  • “MacLaren not only met my expectations, they exceeded them. I was amazed at MacLaren's ability to quickly understand our previous practices and communicate the changes in a way that was easy for our end users to understand and apply. I can honestly say, I don’t think the deployment of our system would have happened on schedule and within budget without the flexibility and level of commitment exhibited by MacLaren.”

    Tim Vessey
    Senior Project Manager
    Washington State Liquor Control Board

  • “The trainer was EXTREMELY helpful, very knowledgeable, and VERY patient!! She provided scenario after scenario and let us ask all the questions we had, and was prompt and knowledgeable with her responses. Training was super beneficial and we enjoyed having her!”

  • “Our deployment consisted of corporately owned stores and hundreds of other stores operated by small business owners. MacLaren’s ability to connect and empathize with the challenges of small business ownership enabled them to tailor the training . I would highly recommend The MacLaren Group for any retail technology training needs.”

    Talli Denney
    Retail Technology Director
    Hallmark Cards

  • “Awesome trainer. Went out of his way to make sure the team members and managers understood the process.”

  • “MacLaren provided excellent customer service and support to the Kroger Company. Their vision for creating robust and operational oriented training provided Kroger the ability to roll out new business processes, hardware and software quickly in the Self Checkout arena. The MacLaren Group has the unique skill of understanding the details of a company’s operations so it can accurately represent the training modules for associates.”

    Courtney Anderson
    Former Manager Software Solutions
    Kroger

  • “I could not find a better or more effective partner than The MacLaren Group. Their work on Sodexo’s conversion from time and attendance solutions to true Workforce Management was masterful. They immediately and completely plug into your business and tactically respond to and fulfill the strategic goals outlined.”

    Michael Martin
    Previously VP Workforce Management & Enterprise Portal
    Sodexo

  • “Quality of work, dedication to the task at hand; market leaders in what they do. ABSOLUTELY; I cannot recommend them highly enough.”

    Bernie Drumm
    National Store Systems, Deployment Manager​
    McDonald's Canada

  • “Extremely professional, knowledgeable, and helpful. Any questions were answered promptly and patiently.”