The MacLaren Group helps Sodexo achieve multi-million dollar ROI with UKG New Workforce Management System implementation.
The MacLaren Group provided a tailored training program including custom materials, on-site training, and eSupport to align the Sodexo's vision and goals with change management strategies.
At a Glance
Return on Investment
The MacLaren Group successfully aligned the company's vision and goals with change management strategies by targeting senior leadership, district managers and general managers, enabling the training and rollout strategy to be a pivotal factor in a multi-million dollar ROI.
Quality Schedules
Providing a clearer understanding of how daily management of timecards provided significant time savings. This opportunity shifted managers’ mindsets to focus on creating cost efficiencies while maintaining exemplary customer service.
Improved Efficiencies
Not only were employees using and operating the new system, but Sodexo reached its business goals of better time management (every 15 minutes counts) and reduced overtime, while seeing a vast reduction in issuing manual checks.
Overview
In 2014, Sodexo, a food services and facilities management giant, started to rollout UKG Workforce Central® 6.3 to their 5,000 USA locations. Unfortunately, they had to stop mid-stream due to a variety of reasons. The rollout was not going well.
The MacLaren Group, along with C-CORE Consulting, were called in to help strategically analyze the situation and work with the labor team to implement a variety of tactics towards an overall solution.
The Business Need
Sodexo’s original, internally developed training plan lacked a strong focus on change management and business processes. To ensure a seamless rollout across 5,000 sites, Sodexo partnered with The MacLaren Group for a more effective implementation—enhancing scheduling accuracy, timecard management, and payroll efficiency.
The goal was clear: drive significant time savings while maintaining exceptional customer service. With The MacLaren Group’s expertise, training evolved from basic system activation to a strategic approach that aligned with Sodexo’s broader business objectives.
The MacLaren Group Solution
To support Sodexo in their transition to a new system, The MacLaren Group developed a thorough and tailored training program that included:
Custom Training Materials
We developed training materials tailored to Sodexo’s policies, procedures, and standards. These resources included job aids, leader guides, coach guides, and role-specific exercises, all designed for use in training sessions.
On-Site Training
The program offered 1-day and 2-day workshops, where managers received their UKG login credentials only upon completing the training. Associates initially worked in a "training sandbox" for a safe, hands-on experience. Later in the workshops, The MacLaren Group Trainers offered support and quality assurance as participants created their first schedules in production.
Virtual Workshops
The MacLaren Group developed a curriculum of eight (8) custom-built eLearning courses, featuring numerous hands-on simulations tailored to reflect Sodexo's configured system and business scenarios. This pre-work was designed as mandatory learning for all users.
eSupport
The MacLaren Group's proprietary software was custom-built for Sodexo as an online job aid, featuring step-by-step instructions, screenshots, and links to training simulations and best practices. The Sodexo Team found it incredibly useful, and it continues to be used and updated for frontline business users, after its 2016 rollout.
The Results
The MacLaren Group successfully turned the tide, providing Sodexo with a stable, robust platform that was performing effectively.
The key to success wasn’t just getting people to use and operate the new system—it was about achieving business goals such as better time management, reduced overtime, and a significant decrease in the issuance of manual checks.
These efforts played a crucial role in helping Sodexo achieve an ROI in the first year that far exceeded expectations.