ACCOMPLISHMENTS
Information Technology
MacLaren Group Information Technology

Information Technology
Meeting the many learning needs of our software customers.

Financial Services
MacLaren Group Financial Services
Financial Services
Providing resource and credibility for superior results.
Retail Services
MacLaren Group Retail Services
Retail Training Solutions
Custom end-to-end solutions, available via our learning platforms.
Operations Consultants
MacLaren Group Consulting Services
Operations Consulting
Bringing our training and business focus to help support you needs.


 
 
 
 
 
 
 
 
 

MacLaren Group Training    Financial Services

CIBC
Canada's 2nd largest financial institution was experiencing lower performance than the industry according to their losses in their consumer lending portfolio. The MacLaren Group was retained to develop a Retail Banking Curriculum. The challenge was determining who needed what training, and then implementing it quickly and effectively to the 5,000 lenders spread across the country. Blending learning with a series of self-study materials, workshops and a diagnostic assessment/certification exam proved to be the answer.


Banco Popular
Puerto Rico's largest financial institution came to MacLaren when they needed an overhaul of their Commercial Banking training. The establishment of competency models and new curriculums for several job positions was the result. In addition, MacLaren implemented the initial Customer Relationship Management program - customizing and facilitating the program for all the bank's lenders. The Coaching program that was designed and delivered to Management who then implemented the Skill Transference devices built for them by MacLaren. These tools provided Banco Popular with quantifiable measurement of the program's success.


 

 
   
 
 
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